The right of withdrawal
Is the ordered product not entirely to your liking? Then you can return the product to us within 14 days of receiving your order. A return shipment can only be made by registering it via the return portal.
Click here to go to the return portal
After this notification you send the product back to us. Of course, the product must not have been used and must be returned in the original packaging. In case of use / damage, the reduction in value may be passed on.
Do you want to exchange the article? Send your article(s) back and place a new order via our website. As soon as we have received your returned item(s), we will immediately transfer the purchase amount back to you.
Make sure it is well and securely packed. Keep the shipping note you receive when sending the package.
In the event of a withdrawal, all payments, including the delivery charges for return shipment, will be refunded as soon as possible and at the latest within 14 days after you have indicated that you wish to exercise the right of withdrawal. We will refund you using the same means of payment you used, unless you agree a different method with us. You are responsible for the costs of return shipment.
Exclusion of the right of withdrawal
The right of withdrawal is excluded for products that cannot be returned after opening because their shelf life cannot be guaranteed if the packaging has been opened, such as food and personal care products. Products that contain traces of use, i.e. have been used, cannot be returned by us.
If you wish to return a product or an order, please take note of the following conditions.
1. Attach a copy of the invoice or receipt and the return form to the return shipment.
2. Indicate, highlight or underline the product(s) you are returning on your invoice.
3. All returns should be sent to:
5296 KX Esch
The costs for returning the goods are to be borne by the buyer. Upon receipt of your return shipment, we will perform a check on the products. We will refund the amount to your account within 14 days.
Is the ordered product not entirely according to your wishes? Then you can return the product to us within 14 days after receiving your order. A return shipment can only be done by logging in via the return portal.
After that notification, you send the product back to us. The product may of course not be used and must be returned to us in the original packaging. In case of use / damage the depreciation can be passed on.